The Swenson Group (TSG) is a local, family business that has been helping bay area companies with their office technology (copy / print / scan), IT support and VoIP / phone needs for over 27 years. Over the past few years, most office technology and IT companies have been acquired by manufacturers and private equity companies. TSG remains steadfast as an independent company focused on providing extraordinary service support and building long-term partnerships. Our six Core Values of Teamwork, Accountability, Customer First, Do the Right Thing, Passion and Problem Solvers have helped us align with like minded companies who want to focus on their businesses instead of managing multiple vendors. Our team collectively developed our mantra of People, Passion, Purpose. Our People make the difference. They are Passionate about helping our cherished clients grow and thrive. Our Purpose is to provide a local, client centric partner as an alternative to “big business or private equity” transactional companies.
TSG uses tools like Net Promoter Score (NPS) to measure our clients satisfaction. This tool helps us know in real time, all the time, how our clients feel about our support. The overwhelming positive feedback (we are currently at 96% satisfied) validates some of the good things we do. When we receive a survey that is less than an 8 our of 10, we reach out to learn how we can get better. This is just one of our communication and customer retention strategies that has helped TSG achieve the best retention and client satisfaction in the entire bay area! We welcome the opportunity to have business conversations with other chamber members to understand their challenges and initiatives to see if we can help.